Hi Kirill,
In case of a complaint, please return the broken article at your expenses, including a copy of the invoice and a detailed description of the defect.
If the complaint is covered by warranty, we will reimburse your shipping costs. Please use the cheapest shipping costs. Also mention your IBAN and SWIFT code. We will try to handle everything here at our store. Nevertheless, if that is not possible, we will have to forward the article to the manufacturer's. In that case we will contact you again. If you have any further enquiries please contact
retour@bike-components.de