Dear Sarah, do you really read what I write to you? I AM THE BANK. I see all transactions going to this card with all it's details. And I tell you that you don't send CVV2. There is nothing to amend, there is nothing I can change, simply because the CVV2 value I've entered is CORRECT, but YOU (your acquiring bank or whatever stands for it) don't send CVV2 that I have entered!
And I ask you if you could ask your acquring organization (the guys that process all your card transactions) if they could include CVV2 value in outgoing transactions to VISA Inc. Please, don't make me call them myself, I'm far away from all of you.
Thank you in advance.
Best regards, Sergey, the guy from the bank that is trying to make a purchase at chainreactioncycles.com using his credit card.
On Tue, 22 Jul 2008 16:49:03 +0100
"Sarah Conn" <Sarah.Conn@chainreactioncycles.com> wrote:
> Hi
>
> The CVV2 code is the 3 digit security code on the back of
> your credit card.
> We are unable to amend this code after an order has been
> placed. Please
> confirm that we can cancel the order for you to place a
> new order for the
> items and enter your details correctly.
>
>
>
> Best Regards,
>
> Sarah Conn
>
>
customerService@ChainReactionCycles.com
>
>
>
>
>
> -----Original Message-----
> From: Sergey I. P. [mailto:some@mail.ogo]
> Sent: 22 July 2008 16:35
> To: Sarah Conn
> Subject: Re: Order No 1336092
>
> Hello, Sarah.
> I have all the values filled in correctly. Please ask
> your
> acquirer if they can include CVV2 I have provided in BOTH
> test (1GBP) and total authorization requests. Now they
> only
> send CVV2 value in the first request and it completes
> successfully, but the second request goes without CVV2
> and
> my bank denies it for this reason.
> All your previous authorization requests (for example
> look
> at my previous orders) contained CVV2 value and were ok.
> Please, have a talk to your technical specialists and to
> your acquiring bank about this. I can no more use my card
> in your shop because you simply don't send CVV2!
>
> On Tue, 22 Jul 2008 16:19:44 +0100
> "Sarah Conn" <Sarah.Conn@chainreactioncycles.com> wrote:
> > Hi
> >
> > We requested the funds from your credit card with the
> > information that you
> > provided. We are unable to update your CVV2 for your
> > card. Please advise if
> > you would like us to cancel this order for you to place
> a
> > new order to
> > enable you to fill in all your details correctly.
> >
> >
> >
> > Best Regards,
> >
> > Sarah Conn
> >
> >
customerService@ChainReactionCycles.com
> >
> >
> >
> >
> >
> > -----Original Message-----
> > From: Sergey I. P. [mailto:some@mail.ogo]
> > Sent: 22 July 2008 13:15
> > To:
Payment@ChainReactionCycles.com
> > Subject: Order No 1336092
> >
> > Hello. I see that for my order 1336092 (which I wished
> to
> > pay for by VISA card) you have sent authorization
> request
> > for 1.00 GBP with CVV2 value on July, 16, but today you
> > are
> > sending the request for the full amount (223.72 GBP)
> > without CVV2.
> > I use this card for rather long time and have had a lot
> > of
> > payments in your shop, and before today you used to
> send
> > CVV2 in every transaction, but today you didn't send
> this
> > value. Actually my bank doesn't want to accept this
> > transaction request unless you send a CVV2.
> > Can anything be done?
> > Thank you.
> > Best regards, Sergey.
> >
> >
> >
>
>
>
>[/b]
[/b]
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