Подскажите, куда можно обратиться с ремонтом Wahoo Kickr core?
Подскажите, куда можно обратиться с ремонтом Wahoo Kickr core?
Сильно зависит от способа приобретения. В РФ это к "ДиХаус", они маркой "Ваху" занимаются. Но там "ремонт" заключается в согласовании замены на новое.
В остальных случаях - писать в поддержку "Ваху" и действовать в соответствии с тамошними рекомендациями (которые тоже могут привести к варианту "обратитесь за заменой к тому, у кого купили".
Кетайсы http://www.fitcare.com/ прислали анонс на CES 2020 ....
I am glad to tell you that our company will Join the CES - Consumer Electronics Show Jan 7-10, 2020,
and I hope you can drop by our booth if you have any chance to be in the exhibition. Here we want to
share you some new products we will bring to the exhibition:
- GPS Bike computer,
We are professional manufacturer for fitness products, OEM and ODM service is welcome.
- Smart bike trainer and Power meter for cycling.
- Punch sensors for boxing, and it can also be used in group training.
- Armband heart rate monitor, used Performtek technology, high accuracy,
this product including other function like steps, RR interval, VO2...- New solution for data receiving Hub for group training system.
Here is the booth information:
Sands Expo, Halls A-D / Booth No.: 45736
Ни на сайте, ни на алибабе их тренажера не нашёл.
Вообще к ним залез с целью отжать их велокомп для теста.![]()
Последний раз редактировалось pavlinux; 19.12.2019 в 12:56.
Сломался практически сразу после покупки, в марте получил замену и вот теперь замена сломалась с таким же диагнозом - ESD. Создал тикет в саппорте, обещали передать пакет доков к локальному дилеру для разрешения ситуации. Каким образом она будет разрешаться - покажет время.
В прошлый раз сломалось тоже перед новогодними каникулами. Сухой воздух, все дела.
На западных форумах по 5 раз кикр'ы меняют по гарантии.
Подменные присылают рефёбришед после восстановления.
1. 4 поменял, сдох 5-й
So i posted above and had 4 KICKR 18 replacements. Now the 5th one failed. I really liked the trainer. Different issue than the others. Lost BT. Emailed Wahoo again and politely requested a refund and a box to be sent so I can send back the trainer. They were more than accomodating to my request. Trainer is on its way back to Wahoo and I now have a TACX 2T in the Paincave. There is a huge difference between the 2 trainers and due to the design, the TACX demands real watts from your legs and is completly silent. Only have 200 miles on it so far, so will have to wait and see as far as the reliability. Still applaud Wahoo's customer service. Judging from the recent Wahoo Remanufactured Black Friday sale, there are more than a few that have been repaired. I hope they get the issues sorted out before the KICKR 20 comes out
2.
4 Ваху поменял, перешел на Neo, сейчас уже 2-й НЕО помер(
I had 4 kickr 2018 before asking for a refund which they did no question asked. Top service in that department. The ugly part was that I got the feeling that the units they send as replacements are just units they restore from other customers returns. For me that's the only logical explanation for the recursive problems on supposedly new units while others that have a good unit since the start still swear by it. It's just statistically impossible to be a coincidence.
Moved to tacx neo (2 at the time) and is now for a second time for repair. First was the miscalibration that was.common on neo 2 (no, it was not neo watts it was just misscalibratred) and now is the flywheel misaligned. The first time the support was given by tacx (Holland - it took 5 days just to get there, it was there for half a day and 5 more to return) - 2 weeks without training. Now it was sent to Garmin (Barcelona - day and half to arrive) and it's still there, 3 weeks after. I asked about a refund and Garmin said no way.
Summing up. No one is perfect but the support from wahoo was always faster and in the end they didn't even question my request for a refund. Due to that I consider buying another wahoo in the future but probably never again from Garmin (because tacx is now longer tacx don't think otherwise).
Форум ww.
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